Store policies
Use these terms only after replacing the business information with your verified legal company details.
Orders are processed within 1 to 3 business days, excluding weekends and U.S. public holidays. Delivery estimates are provided at checkout after the shipping address is entered.
Standard shipping within the United States usually takes 5 to 10 business days after shipment. Tracking details are sent by email when available.
Customers may request a return within 30 days of delivery for unused products in original condition and packaging. To start a return, email support@alewak.com with the order number and reason for return.
Refunds are issued to the original payment method after the returned item is received and inspected. Shipping charges may be non-refundable unless the return is due to store error or damaged goods.
AlEWAK collects information needed to process orders, provide customer support, prevent fraud, and improve the store experience. This may include name, shipping address, email address, payment status, order history, and customer messages.
Payment card details are processed by the selected payment provider and are not stored directly on this static website. Customer information is not sold. Data may be shared with shipping carriers, payment providers, and service vendors only as needed to operate the store.
By using this website, customers agree to provide accurate order and contact information. Product availability, pricing, shipping timelines, and promotions may change without prior notice.
The website owner may cancel orders that appear fraudulent, incomplete, or impossible to fulfill. Nothing on this site limits rights provided under applicable consumer protection laws.